Assistant Program Manager- CBP

Career Area: Security Domestic
City: Laredo
State: Texas
Country: United States
Job Description





The Program Manager (PM) serves as the primary point of contact for all operations on the contract for which they are assigned and has full authority to execute all service performance measures and standards identified in the contract for Centerra (A Constellis company) to meet the contract objectives.


Responsible for planning, directing, and overseeing all operations within the contract.  The PM ensures that all staffing levels are met with qualified personnel and ensures that all work rules are followed.  You will maintain and display good discipline, and present a professional appearance by conducting random, unannounced personnel and post inspections. The PM monitors and evaluates execution of the internal Quality Control Plan.  You will also determine dispositions for minor disciplinary actions and provide recommendations to the Operations Manager for actions meriting potential suspensions or terminations. 


This position uses sound judgment to prioritize and complete assignments, some of which consist of numerous steps varying in nature and sequence.






  • Ensure scheduling is sufficient to meet contract requirements
  • Measure contract performance using appropriate tools and techniques
  • Monitor overtime to ensure it is within scope and within budget
  • Manage changes to scope, schedule and costs
  • Manage the relationship with the client and all stakeholders
  • Report and escalate to management as needed
  • Perform risk management to minimize risks
  • Ensure officers follow all work rules, maintain and display good discipline, and present a professional appearance
  • Monitor and evaluate all aspects of the execution of the internal Quality Control Plan by the Supervisors
  • Use and continually develop leadership skills
  • Submit and request background checks
  • Liaison with Human Resources regarding review of employment contingencies
  • Order and issue uniforms; reconcile invoices with packing slips
  • Track and schedule annual physicals, drug screening, security registrations, and certifications per contract requirements
  • Participates in company/department quality audits
  • Organize and maintain file system, and file correspondence and other records
  • Order, track, and maintain supplies
  • Attend conferences and training as required to maintain proficiency
  • Perform other related duties as assigned


The PM shall be knowledgeable in business and management principles, involved in strategic planning, resource allocation, and human resources.  Monitors and assesses the performance of self, others, and organizations to make improvements or take corrective action.  Has the ability to plan, implement and evaluate programs to ensure contract compliance.




Centerra (A Constellis company) offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.


  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach




Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required. 




May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.