Badge Office Manager – VVA

City: Chantilly
State: Virginia
Country: United States
Job Description


The responsibilities of the position include, but are not limited to, the following:

  • Assist walk-in customers.
  • Answer phone calls.
  • Provide tier I help desk functions to better assist customers.
  • Utilize multiple computer systems and databases to verify badge status and government clearances of staff employees, staff-like employees, contractors, visitors, and liaison personnel, including persons from other agencies within the Intelligence Community.
  • Create, manage, and print badges for staff employees, contractors, liaisons, permanent visitors, and others as directed.
  • Processes all badge request and renewal forms, checking for proper authorization, vendor codes, clearance actions, etc.
  • Works closely with multiple Security offices to process work.
  • Answer questions from multiple sources to include customers, other security officers, company security officers, etc.
  • Assist with reporting requirements as requested.
  • Process multiple types of credential requests as directed.
  • Process and scan completed paperwork to appropriate offices.
  • Process all incoming material (badges, credentials, etc.) and update appropriate databases with current information.
  • Other duties as assigned.


  • Minimum 18 years of age;
  • S. Citizenship;
  • S. Diploma or GED;
  • Impeccable customer service skills;
  • Possess good writing skills and ability to make decisions quickly and accurately;
  • Ability to create and edit material in multiple databases;
  • Ability to quickly analyze information to reach the appropriate response;
  • Ability to assist customers on a wide range of topics to include interoperability, reciprocity, office policies, office procedures, clearance issues, and other items as required;
  • Valid driver’s license;
  • Current Top Secret clearance with polygraph preferred.
  • Successfully pass criminal, credit, and driving record checks;
  • Must be able to pass all training and obtain required certifications to include CPR, First Aid/AED;
  • Successfully complete a security interview screening;
  • Must be able to pass US Government background investigation for required security clearance and polygraph;
  • Must be approved by the client to work at the site.