Dispatcher /Alarm Monitor — MC

Company Name: Security Domestic
City: Suitland
State: Maryland
Country: United States
Job Description

Constellis was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, Constellis combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, Constellis helps its clients achieve and sustain success, no matter where they are in the world. Constellis operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. Constellis is headquartered just outside of Washington, D.C. in Reston, VA.

RESPONSIBILITIES:

o Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:

      • Communicating audio messages via radio and telephone
      • Coordinating law enforcement and public safety personnel activities
      • Transferring public safety information
      • Answering questions and updating client records

o Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.

o Log all calls in database including required details of each call

o Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers

o Operate multi-channel radio and telephone dispatch equipment

o Access Federal, State, and local databases and maintain compliance regulations and procedures

o Assist with quality review of events created by fellow dispatchers

o Monitor alarms received and keep records based on unique accounts

o Proficiently perform administrative tasks on desktop computer and notify management of any technological issues

o Monitor in-house closed-circuit television (CCTV) cameras

o Perform dispatching duties for other locations in the event of a failure

o Assist in the training of dispatcher trainees

o Routinely test alarms, communication systems, and other devices

QUALIFICATIONS:

  • High School diploma or GED.
  • Ability to work under stress and to respond to emergency communications.
  • Minimum of 1 years’ experience as a 911 dispatcher or similar function in an emergency call center.
  • Excellent phone skills.
  • Be able to handle filing and other administrative duties.
  • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication’s environment, demands, requirements and related laws, regulations and systems.
  • Computer Skills — Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.

WHY CONSTELLIS?

With operations across every major continent and an annual revenue of $1.7 billion dollars, Constellis provides a wide array of opportunities for individuals looking to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and Constellis continues to be recognized for our emphasis on quality and compliance. This strong track-record of performance is supported by our deep relationships across key government agencies and blue chip commercial customers. With more than 21,000 personnel worldwide, the majority of whom are military or law enforcement veterans, we leverage our employees’ ambition and passion for creating a safer world. Our extensive operational expertise is augmented by our intimate knowledge of economies, communities and cultures. As a result, we share a willingness to support complex operations in some of the world’s most demanding places.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet

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