IT Specialist Supervisor

Career Area: Facilities O&M and Base Operations Support
City: Greensboro
State: North Carolina
Country: United States
Job Description


  • Manages and supervises the IT Section, schedules, and staff,
  • Manages setup and maintenance of IT and technically-related systems and equipment
  • Establishes processes to maintain a stable network environment
  • Develops network and systems troubleshooting strategies to reduce downtime
  • Monitors nightly system backups to ensure successful completion
  • Maintains information architectures (data, application, and network)
  • Reports to the Program Coordinator
  • Perform other duties as assigned


  • Bachelor’s degree in computer science or relevant technology field
  • 2+ years work experience as a supervisor of an IT operation or support center
  • B.S. or B.A. in appropriate Computer Science discipline from an accredited institution, college/university or six (6) years relevant work experience in computer science or computer technology
  • Three (3) years of experience in a dynamic computer science field that supported troubleshooting, repair and installation of microcomputer hardware and software
  • Knowledge of computer hardware and software, including experience with virtualization, RAID, and backup systems
  • Demonstrated experience working in an Active Directory network environment consisting of multiple group policies, security groups, operating systems and numerous software applications
  • Ability to work independently and manage multiple tasks while maintaining strict attention to detail and accuracy as well as confidentiality
  • Demonstrated ability to recognize issues and quickly and correctly formulate solutions. Repair hardware and software components often under time constraints
  • Knowledge of CSS, HTML, HTML5 and PHP
  • Must possess advanced-level computer skills with Microsoft Word, Excel, Outlook, PowerPoint, and Adobe PDF software.
  • Must demonstrate good verbal and written communication skills and the ability to function as an effective team member while interfacing with company employees, management, and Los Alamos National Laboratory (LANL) oversight
  • Demonstrated experience in network administration and programming

  • Demonstrated experience in Windows administration with desktops and servers
  • Experience in Microsoft SharePoint, PerfectForms, and SQL databases
  • Microsoft certification(s)
  • Must be legally authorized to work in the United States. 
  • Must be able to pass background check and fingerprinting.



Work is based in an office and field work environment and subject to frequent interruptions. Normal work hours are Monday-Sunday 8:00 a.m. to 5:00 p.m., however extended hours may be required. Evening shift work position work hours can be from 5:00 p.m. to 8:00 a.m., as assigned.




Must be able to lift and carry awkward items weighing up to 25 lbs (supplies, trash, etc.). Requires frequent lifting, standing, walking, squatting, stretching and bending throughout the workday.