Telecommunication Mechanic I – MC

Career Area: Security Domestic
City: Denver
State: Colorado
Country: United States
Job Description

Constellis was established in 2010 by a group of operators and investors who sought to combine best-in-class brands, assets and people within the complex risk management industry. Today, the leading provider of risk management and operational support services worldwide, Constellis combines the legacy capabilities and experience of ACADEMI, AMK9, Triple Canopy, Olive Group, OMNIPLEX, Centerra, Edinburgh International, Strategic Social and all of their affiliates. From life support, procurement, operations and maintenance to high-threat protection, training, C4I systems integration and crisis response, Constellis helps its clients achieve and sustain success, no matter where they are in the world. Constellis operates in approximately 40 countries with regional offices in Africa, the Americas, Europe and the Middle East. Constellis is headquartered just outside of Washington, D.C. in Reston, VA.


  • Coordinate and complete all remote programming and troubleshooting of alarm control panels via programming software and direct programming and troubleshooting.
  • Assist in troubleshooting and repair of all alarm panels whether local, other monitoring centers and MegaCenter connected.
  • Provide instruction on proper operation of alarm and access control systems to end users as required.
  • Assist in remote programming and troubleshooting all systems.
  • Troubleshoot and arrange for repair of systems.
  • Assist in maintaining and managing the service support desk system and associated databases.
  • Troubleshoot systems security issues over the telephone utilizing alarm receiver
    automation systems.
  • Perform electronic technician work within the MegaCenter such as installing wiring, connecting and programming telephones, basic trouble shooting of circuits and basic trouble shooting of equipment.
  • Conduct periodic inspections of the aforementioned systems as required.
  • Ensure the programming MegaCenter Alarm Requirements (MAR) document is up to
  • Ensure the New Account Checklist is up to date.
  • Build new accounts in the alarm system program and the monitoring software.
  • Review associated documentation for accuracy and completeness of panel information ato expedite the online time.
  • Ensure that installing resources are in receipt of all required documentation including alinformation required for the MAR.
  • Assist in coordinating all dates and times of download and testing efforts.
  • Verify all zones are active and reporting properly through a complete test on site.
  • Report any deficiencies found to the installer/agency for guidance and/or procedures.
  • Ensure the new alarm system is in enabled mode for monitoring.
  • Provide instruction on proper operation of alarm and access control systems to end users as required.
  • Monitor panels reporting via internet to ensure consistent communication and proper receiver functionality.
  • Maintain a master database of all alarm accounts to assist other offices with account creation, deletion, tracking and billing.
  • Maintain an alarm tracking database to provide an avenue for dispatcher communication and follow-up of recurring issues outside business hours. 
  • Maintain email folders and subfolders to ensure proper navigation, storage, and archiving of all documentation received.
  • Provide documentation to authorized points of contact, as requested, regarding review and revision.
  • Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log in order to eliminate unnecessary service calls.


  • High School diploma or GED
  • 1 year experience as an alarm remote programmer
  • Excellent phone skills
  • Knowledge of computers and software application
  • Be able to handle filing and other administrative duties


With operations across every major continent and an annual revenue of $1.7 billion dollars, Constellis provides a wide array of opportunities for individuals looking to build successful careers in a fast-paced, growing industry. Legal, moral and ethical business practices remain at the cornerstone of our culture and Constellis continues to be recognized for our emphasis on quality and compliance. This strong track-record of performance is supported by our deep relationships across key government agencies and blue chip commercial customers. With more than 21,000 personnel worldwide, the majority of whom are military or law enforcement veterans, we leverage our employees’ ambition and passion for creating a safer world. Our extensive operational expertise is augmented by our intimate knowledge of economies, communities and cultures. As a result, we share a willingness to support complex operations in some of the world’s most demanding places.


These duties may in certain instances require travel..


May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet