Training Support Specialist

Career Area: Corporate
City: Upper Marlboro
State: Maryland
Country: United States
Job Description



TSS staff members play a critical role in the overall mission and operation of NAO by directly supporting our training division.  The essential and consistent support of a TSS is carried out through accurate and efficient preparation of all training materials, meticulous and thorough record keeping and maintenance, support and assistance of the recruiting department and facilities team, as well as fulfilling all other duties as assigned.



  • Performs receptionist and general administrative duties as directed
  • Maintains confidentiality of all corporate, personnel and research matters
  • Monitors the training schedule and produces all necessary course materials and documents required
  • Receives and processes all class documents upon course completion
  • Ensures all training documents are correct and complete upon reception
  • Facilitates corrective actions to documents when needed
  • Maintains organization and quality control of hard and electronic files and documents
  • Performs electronic and handwritten training data entry
  • Scans, emails, sorts, files and distributes training documents
  • Produces, receives, tracks and submits recruit timesheets
  • Answers reception area telephone and provides necessary assistance or guidance
  • Grants access to reception area visitors and provides necessary assistance and guidance
  • Receives, processes and logs training document requests, and efficiently maintains activity records
  • Supports recruiters by assisting with candidate and recruit activities and needs
  • Prepares classrooms and materials for New Hire Orientation sessions
  • Ships and receives parcels from various carriers, and notifies addressees of reception
  • Assists management personnel by fulfilling assigned tasks as assigned
  • Processes student training registrations and facilitates any applicable payments




  • 3 years of continuous full-time experience in a high volume administrative capacity is preferred
  • Professional knowledge and experience in the training and education industry is preferred
  • Comfortable and effective with technology and computers
  • Exceedingly proficient in Microsoft Word and Excel
  • Exemplary customer service and communication skills
  • Solid critical thinking skills, and adept problem recognition and solving abilities
  • Substantial organizational skills
  • Ability to work in a fast-paced environment with a heavy administrative work load
  • Capable of responding to changes and being flexible with a positive attitude
  • Able to apply a high degree of attention to detail and foresight to all responsibilities and assignments




Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.


  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach




Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required. 




May be required to lift and carry awkward items weighing up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.