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Records Technician

 

POSITION: Records Technician

Job Duties:

Research and develop new sources of information for completion of case leads; conduct unit case leads accurately and efficiently; prepare and facilitate the replenishment of petty cash and escrow accounts as well as payment of invoices and monthly credit card reconciliation; conduct various records checks and verifications; analyze and resolve lead issues; prepare and facilitate payment for services. Other duties as assigned.

 

Basic Qualifications:

  • U.S. Citizenship;

  • Minimum 18 years of age;

  • High School diploma or general education degree (GED); one to two years’ related experience and/or training; or equivalent combination of education and experience;

  • One year experience in an office, customer service, or sales environment, preferably with interaction with public;

  • Ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees. An ability to establish and maintain telephonic rapport with various sources of information to complete assignments;

  • Ability to calculate figures and amounts. Ability to apply concepts of basic algebra;

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations;

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), database software, E-mail, Internet;

Other Requirements:

  • Successfully pass criminal record and credit report checks;

  • Successfully complete a security interview;

  • Must be able to obtain the required U.S. Government Security Clearance.

     

    BENEFITS:

    Constellis offers a comprehensive, total rewards package that includes competitive compensation, a flexible benefits package, work-life balance, and tailored career development programs that reflect its commitment to creating a diverse and supportive workplace.

     

    • Medical, Vision & Dental Insurance
    • Paid Time-Off Program & Company Paid Holidays
    • 401(k) Retirement Plan
    • Insurance: Basic Life & Supplemental Life
    • Health & Dependent Care Flexible Spending Accounts
    • Short-Term & Long-Term Disability
    • Personal Development & Learning Opportunities
    • On-the-job Training, Skills Development & Certifications
    • Employee Referral Program
    • Corporate Sponsored Events & Community Outreach

     

    WORKING CONDITIONS:

    Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday through Friday from 9 am to 6 pm, however, some extended or weekend hours may be required. The position does not require regular travel.

    PHYSICAL REQUIREMENTS:

    Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

     

     

 

Team Lead – Investigations

REQUIRED SECURITY CLEARANCE:  Must have a favorably adjudicated and current Single Scope Background Investigation (SSBI) or active Secret Level Security Clearance based on a SSBI.  Date of last investigation cannot be older than 5 years

 

REQUIRED EDUCATION: Bachelor’s Degree from four-year College or University

REQUIRED EXPERIENCE:  Experience in background investigations and/or knowledge of the Federal Investigative Standards (FIS)

RESPONSIBILITIES

  • Provide first line supervision to a team of Case Reviewers
  • Monitor cases assigned to unit to ensure compliance with delivery due dates and track submission of investigative leads. Check for quality and take necessary actions to complete cases
  • Prioritize cases where noteworthy or derogatory information is developed
  • Conduct second level review of team cases
  • Complete annual evaluations for team employees
  • Provide advice and guidance to field and post-field staff as well as training and mentoring of new team members
  • Provide counseling and disciplinary actions as needed
  • Maintain regular communications with team members to insure consistency
  • Timesheet approval to include leave management
  • Other duties as assigned

 

QUALIFICATIONS

  • Thorough understanding of Federal Investigative Standards
  • Excellent interpersonal skills both in person and by phone, with high professionalism
  • High computer skills, including proficiency in Microsoft Office (Word and Excel), database software, e-mail, Internet, IRMA

Operations Manager – DCSA

POSITION SUMMARY

This position will lead and manage the day-to-day operation for the OMNIPLEX Investigative Services Group (ISG) field work subcontract on the DCSA program.  The Operations Manager will execute the statement of work (SOW) by ensuring proactive coordination and communication with the Prime, ISG management, project personnel, and G&A support for the success of the project.

 

They will be responsible for quality and timeliness performance across the project and will engage with ISG Senior Management and Field Operation Managers to coordinate service delivery, metrics, and performance.  Additionally, this role will work in coordination with other operation departments to include Analytics, Finance/Billing, Recruiting, and Contracts.  The Operations Manager is the primary point of contract for ISG with the Prime.

 

RESPONSIBILITIES

  • Lead and manage the day-to-day operation
  • Execute the statement of work by ensuring proactive coordination and communication with the Prime, ISG management, project personnel, and G&A support for the success of the project
  • Implement Federal Investigative Standards and customer specific guidance accurately reflected in program documentation
  • Assure quality and timeliness performance across the project is achieved
  • Engage with ISG Senior Management and Field Operation Managers to coordinate service delivery, metrics, and performance.
  • Primary POC for ISG with the Prime
  • Work in coordination with Prime and ISG Analytics Manager to conduct quality assessments, metrics, and trend analysis
  • Provide presentations in meetings with Prime/Customer and up the company levels of executive leadership.
  • Implement DCSA processes, policies, and procedures
  • Instruct ISG personnel on how to navigate the DCSA Background Investigations Enterprise (BIES)
  • Establish and/or comply with reporting requirements for the Fieldwork Support Service contract to include project performance and staff metrics to meet contact goals and objectives
  • Resolve problems and apply practical solutions with results, which require an intimate knowledge of the personnel security background technical requirements and solid management techniques.
  • Prepare and disseminate project communications through medium such as, but not limited to, portal alerts, staff memorandum, hot topics, work instructions, one-on-one discussions, and other methods that facilitate project operations.
  • Hiring lead on the contract and will coordinate with recruiting and project control to identify staffing needs and resources, to include the development of a hiring pipeline to fill staffing gaps.
  • Will lead project ramp-up to full operational capability
  • Prepare performance evaluations for staff
  • Coordinate with corporate and support functions when issues arise or assistance for staff is needed

QUALIFICATIONS

Must have current security clearance cleared to T5 level

  • Must have proven leadership and communication skills to guide and direct project resources to meet high performance and quality expectations
  • Must have direct DCSA project experience within the last 5 years
  • Bachelor’s degree from a four-year college; or minimum of an Associate degree with two years of relative experience.
  • Five (5) years’ experience in the Background investigations industry with demonstrated skill sets to analyze technical and policy guidance from the Prime and translate them into an operations plan that will documentation and communication the requirements to the operations team, (i.e. staff, investigators, the training staff, etc.)
  •  
  • Have a strong understanding of Federal Investigative Standards (FIS) and how the FIS is applied to the DCSA tiered investigation requirements.
  •  
  • Demonstrated capability to facilitate coordination between ties like a Prime and management personnel in ISG departments to solve practical problems/issues and interpret requirements and/or changes.
  •  
  • Strong communication skills, verbally and written, in fulfilling the responsibilities of the position; includes contacting Investigators, interacting with Prime /Customer points of contact, and communicating up and down the organization through various forms (i.e., written correspondence, memorandums, PowerPoint briefings, required reports in Excel, or use of other methods) as required and necessary
  •  
  • Ability to present information in an effective manner to senior management.
  •  
  • Excellent organizational skills, critical thinking and reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
  • Advanced computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint), E-mail, Internet, and IRMA to include mail merge and SharePoint.
  • Ability to travel as required
  • Demonstrate experience and confidence presenting information in meetings with Customer and various levels of executive leadership.
  • US Citizenship.
  • EDUCATION

    • Bachelor’s Degree required.

Deputy Operations Manager – DCSA

POSITION SUMMARY 

This support position will manage and proactively track key project activities such as investigator staffing, investigator capacity and project caseloads, individual and project performance metrics and complete all administrative tasks in a timely manner.  The responsibilities are in direct support to the DCSA Operations Manager and includes, but are not limited to, the following: assist with identifying staffing requirements, running and reviewing project operational reports, maintaining daily, weekly, and monthly statistical reports, assisting with case production and audit of invoicing, and billing reports, managing investigator workloads, and coordinating and conducting training sessions.   

 

RESPONSIBILITIES 

  • Operate under the direction of the DCSA – Operations Manager 
  • Will take on day to day operations in the absence of the operations manager.  
  • Work in coordination with the Operations Manager and other managers on the ISG business unit such as the Analytics Manager and the Recruiting Manger to provide oversight to achieve maximum operational efficiency. 
  • Engage and communicate with investigators to optimize workload availability. 
  • Apply management’s guidance on field resource utilization to maintain the desired workload balance between DCSA and Non-DCSA programs 
  • Ability to understand and communicate workload in more than one unit of measurement such as leads, units of work or source units or some other proprietary measure need to track capacity on the project.  Weekly coordination of workload assignments from the Prime  to Investigators.  Monitor workload, field resources, and track weekly logs to ensure adequate field work is assigned to investigators 
  • Report to Prime the number of units of work an investigator needs to be proficient ensuring they receive adequate lead loads.  Monitor and track Units of Work in OMNIPLEX’s Case Management system and gain understanding of DCSA Background Investigations Enterprise Systems (BIES) Participate in organizational meetings and strategic initiatives.  Review, audit and process billing reports on a weekly basis.  Work with Recruiting to provide input for pipeline management 
  • Willingness to take on other duties and learn other aspects of the business as needed 

QUALIFICATIONS 

Must have a current security clearance based on a T5 investigation:   

  • Must have previous DCSA experience in within last 5 years working with their case management system  
  • 3+ years of experience within background investigations with knowledge of the Federal Investigative Standards (FIS) and how the FIS applies to the DCSA background investigation process. 
  • In-depth knowledge of DCSA processes, policies, and procedures regarding the Field work contract.  
  • Understand contract requirements by referring to customer guidelines 
  • Strong verbal and written communication skills, with proven experience contacting investigators about requirements and performance, interacting with client/customer points of contact (POCs), project management staff, and corporate support personnel.   
  • Proficiency using Microsoft Office: Excel, Word, Access, Outlook 
  • Excellent professional interpersonal skills both in person, by phone, and email 
  • Self-directing and detail oriented. 
  • US. Citizenship. 
  •  

EDUCATION:  

  • Bachelor’s Degree preferred 

Case Reviewer – Background Investigations

POSITION: Case Reviewer

Job Duties:

Provide advice and guidance to investigators on investigative and formatting requirements; Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads; prioritize cases where noteworthy or derogatory information is developed; Monitor pending cases, review and revise reports of investigation; Check for quality and take necessary actions to complete case; notate Investigator Quality Performance remarks; Schedule additional leads as discovered in investigation. Other duties as assigned.

Basic Qualifications:

  • U.S. Citizenship;
  • Minimum 18 years of age;
  • H.S. Diploma or equivalent;
  • Bachelor’s Degree from four-year college or university; experience in background investigations and knowledge of the background investigation process to include thorough understanding of Intelligence Community Directive (ICD) 704 requirements; or equivalent combination of education and experience;
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form;
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information in an effective manner to senior management;
  • Proficient with Microsoft Office (Word, Excel, PowerPoint), E-mail, Internet, and database software;
  • Must have a current (within the last two (2) years) SSBI or active Secret level Security Clearance based on an SSBI.

Other Requirements:

  • Successfully pass criminal record and credit report checks;
  • Successfully complete a security interview;
  • Must be able to obtain the required U.S. Government Security Clearance.

 

 BENEFITS:

Constellis offers a comprehensive, total rewards package that includes competitive compensation, a flexible benefits package, work-life balance, and tailored career development programs that reflect its commitment to creating a diverse and supportive workplace.

  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach

 WORKING CONDITIONS:

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday through Friday from 9 am to 6 pm, however, some extended or weekend hours may be required. The position does not require regular travel.

PHYSICAL REQUIREMENTS:

 Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.

 

 

Case Scoper – Background Investigations

POSITION: Case Scoper

Job Duties:

Review submitted SF86 for completeness, content, and release forms; review security form and break out investigation elements into geographic area according to scoping guidelines; create Letter of Assignment (LOA) in database by inputting tasks on LOA; forward completed packages to Assignments Section; provide statistics referencing outstanding cases to coordinator; fill out necessary administrative paperwork to send to other operational units as necessary. Other duties as assigned.

Minimum Qualifications:

  • U.S. Citizenship
  • Minimum 18 years of age
  • H.S. Diploma/GED
  • No experience in the investigations field needed
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form
  • Excellent organizational skills
  • Good knowledge of U.S. geography and ability to read street maps and understand time/distance concepts;
  • Ability to read and interpret documents such as safety rules and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail
  • Must have a current (within the last two (2) years) Single Scope Background Investigation (SSBI) or active Secret Level Security Clearance based on an SSBI.

Preferred Education and Experience:

  • Bachelor’s Degree from four-year college or university
  • Knowledge of the Federal Investigative Standards
  • Knowledge of the Standard Form 86.

Essential Duties and Responsibilities (Training provided):

  • Review submitted SF86 for completeness, content, and release forms.
  • Review security form and break out investigation elements into geographic area according to scoping guidelines.
  • Ensure all investigations meet Federal Investigative Standards, Customer guidelines, and lead requirements.
  • Create Letter of Assignment (LOA) in database by inputting tasks on LOA
  • Fill out necessary administrative paperwork to send to other operational units as necessary
  • Prevent errors and defects in products.
  • Maintain and help improve quality.

 

 BENEFITS:

Constellis offers a comprehensive, total rewards package that includes competitive compensation, a flexible benefits package, work-life balance, and tailored career development programs that reflect its commitment to creating a diverse and supportive workplace.

  •  Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach

 WORKING CONDITIONS:

Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday through Friday from 9 am to 6 pm, however, some extended or weekend hours may be required. The position does not require regular travel.

PHYSICAL REQUIREMENTS:

 Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.