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DCSA Deputy Operations Manager

Career Area: Investigations
City: Virtual
Country: United States
Job Description


This support position will manage and proactively track key project activities such as investigator staffing, investigator capacity and project caseloads, individual and project performance metrics and complete all administrative tasks in a timely manner.  The responsibilities are in direct support to the DCSA Operations Manager and includes, but are not limited to, the following: assist with identifying staffing requirements, running and reviewing project operational reports, maintaining daily, weekly, and monthly statistical reports, assisting with case production and audit of invoicing, and billing reports, managing investigator workloads, and coordinating and conducting training sessions.   



  • Operate under the direction of the DCSA – Operations Manager 
  • Will take on day to day operations in the absence of the operations manager.  
  • Work in coordination with the Operations Manager and other managers on the ISG business unit such as the Analytics Manager and the Recruiting Manager to provide oversight to achieve maximum operational efficiency. 
  • Engage and communicate with investigators to optimize workload availability. 
  • Apply management’s guidance on field resource utilization to maintain the desired workload balance between DCSA and Non-DCSA programs. 
  • Ability to understand and communicate workload in more than one unit of measurement such as leads, units of work or source units or some other proprietary measure need to track capacity on the project.  Weekly coordination of workload assignments from the Prime to Investigators.  Monitor workload, field resources, and track weekly logs to ensure adequate field work is assigned to investigators.
  • Report to Prime the number of units of work an investigator needs to be proficient ensuring they receive adequate lead loads.  Monitor and track Units of Work in OMNIPLEX’s Case Management system and gain understanding of DCSA Background Investigations Enterprise Systems. Participate in organizational meetings and strategic initiatives.  Review, audit and process billing reports on a weekly basis.  Work with Recruiting to provide input for pipeline management.
  • Willingness to take on other duties and learn other aspects of the business as needed.


Must have a current security clearance based on a T5 investigation:   

  • Must have previous DCSA experience within last 5 years working with their case management system.
  • 3+ years of experience within background investigations with knowledge of the Federal Investigative Standards (FIS) and how the FIS applies to the DCSA background investigation process.
  • In-depth knowledge of DCSA processes, policies, and procedures regarding the Field work contract
  • Understand contract requirements by referring to customer guidelines.
  • Strong verbal and written communication skills, with proven experience contacting investigators about requirements and performance, interacting with client/customer points of contact (POCs), project management staff, and corporate support personnel.
  • Proficiency using Microsoft Office: Excel, Word, Access, Outlook 
  • Excellent professional interpersonal skills both in person, by phone, and email 
  • Self-directing and detail oriented
  • US. Citizenship 


EDUCATION: Bachelor’s degree, preferred or substantial and verifiable management experience