Dispatcher/Alarm Monitor

Position Overview

Monitors FPS and contract guard radio traffic, receive emergency and non-emergency phone calls and monitor security alarm systems in Federal buildings for all US states and territories. Coordinates the appropriate response to include sending and receiving audible and distinguishing and understanding English language voice communications via radio and telephone systems.

RESPONSIBILITIES:

• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
• Communicating audio messages via radio and telephone
• Coordinating law enforcement and public safety personnel activities
• Transferring public safety information
• Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices

QUALIFICATIONS:

• US Citizenship Required
• Candidates will need to undergo a background check
• High School diploma or GED.
• Ability to work under stress and to respond to emergency communications.
• Minimum of 1 years’ experience as a 911 dispatcher or similar function in an emergency call center.
• Excellent phone skills.
• Be able to handle filing and other administrative duties.
• Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication’s environment, demands, requirements and related laws, regulations and systems.
• Computer Skills — Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy.

Working Conditions and Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures
• Must meet all physical and psychological standards as required by the contract
• Travel may be required