Case Management Process and Customer Portal
Our proprietary case management system and investigative processes for conducting background checks allow us to identify and flag positive and negative results affecting adjudicative decisions. The case management reporting infrastructure supports interim (prior to case completion) or end-of-case (full completion of case) reporting of resulting transactions. Our process includes verifying applicant information to include citizenship, education information, criminal history, fingerprint results and verification of I-94 information.
Our case management system customer portal can be customized to provide the desired reporting and visibility to background investigation case progression. Our in-house development group specializes in the creation of reports ranging from basic data to complex statistical and mathematical analysis of applicant populations, case trends and more. . Reports can be built for end users, operations managers, and our customers and are exportable in multiple formats, including csv, word, excel, text, and PDF.