Security Command Center Dispatcher

POSITION SUMMARY

The Security Command Center Dispatcher will monitor video surveillance systems, electronic access control systems and other security and facility alarm systems protecting lives and property as assigned.

RESPONSIBILITIES 

• Use the approved proper radio language and assure proper radio procedures are followed
• Monitors and operates Close Circuit Television System (CCTV) during assigned tour of duty
• Receives all routine and emergency calls for assistance
• Dispatches Protective Security Officers and appropriate Security Supervisory personnel via radio or telephone to emergency calls for assistance or service on a priority basis in accordance with established rules and procedures
• Prepares the computerized operations log ensuring that all information is accurately recorded in the log prior to completion of their assigned tour
• Monitors motion intrusion and/or panic alarm computer systems and other alarm panels in the Security Command Center  
• Responds to emergency 911 calls by providing emergency dispatching services
• Ask vital questions and provide pre-arrival instructions for first responders
• Maintains maps, checklists, and charts, including automated programs
• Operates and maintains multi-line telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the Security Command Center
• Prepares and maintains reports and records relating to emergency responses
• Perform other duties as assigned
• Regular, in-person attendance is required

QUALIFICATIONS 

• 2 years of experience as a dispatcher security/law enforcement/military setting, including: monitoring and directing response to security law enforcement, and life safety communications; operating a variety of communications and security equipment; compiling and preparing reports related to events occurring in the operation of police control center; receiving routine and emergency calls and dispatching police/security/medical personnel
• Must possess a valid unrestricted automobile driver’s license
• Must be a citizen of the United States, possessing a social security card issued by the Social Security Administration
• Must possess a high school diploma or equivalent
• Must be able to fluently read, write, and speak English
• Must be capable of passing a company and government background check, medical, drug test
• Must be 21 years or older
• Ability to develop and maintain cooperative and professional relationships with fellow employees
• Ability to use logic and reasoning to reach conclusions and approaches to problems
• Ability to use judgement and decision-making skills to evaluate situations
• Ability to think quickly
• Ability work under stressful situations
• Ability actively listen and communicate effectively through clear speech and hearing

 BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace. 

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions.

PHYSICAL REQUIREMENTS 

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
• Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone
• Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures
• Must meet all physical and psychological standards as required by the contract

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