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Dispatcher/Alarm Monitor

POSITION OVERVIEW

 

Monitor Force Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

 

RESPONSIBILITIES 

  • Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
    • Communicating audio messages via radio and telephone
    • Coordinating law enforcement and public safety personnel activities
    • Transferring public safety information
    • Answering questions and updating client records
  • Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
  • Log all calls in database including required details of each call
  • Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
  • Operate multi-channel radio and telephone dispatch equipment
  • Access Federal, State, and local databases and maintain compliance regulations and procedures
  • Assist with quality review of events created by fellow dispatchers
  • Monitor alarms received and keep records based on unique accounts
  • Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
  • Monitor in-house closed-circuit television (CCTV) cameras
  • Perform dispatching duties for other locations in the event of a failure
  • Assist in the training of dispatcher trainees
  • Routinely test alarms, communication systems, and other devices

 

QUALIFICATIONS 

  • US Citizenship Required
  • Candidates will need to undergo a background check
  • Valid drivers license and reliable transportation required
  • High School diploma or GED.
  • Ability to work under stress and to respond to emergency communications.
  • Excellent communication and phone skills.
  • Ability to handle filing and other administrative duties.
  • Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided to obtain knowledge of how a 24-hour emergency communication center, gain familiarity with public safety functions and concerns, and of the public safety communications environment, demands, requirements and related laws, to include regulations and systems. 
  • Computer Skills — Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
  • Successful completion of Criticall testing is required prior to hire (provided by company)

 

BENEFITS

 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. 

  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach

 

 

WORKING CONDITIONS

  • Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions.
  • Local travel, weekends, holidays, or participation in shift work may be requested.  

 

PHYSICAL REQUIREMENTS 

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
  • Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
  • Must meet all physical and psychological standards as required by the contract.

 

K9 Junior Handler

POSITION SUMMARY 

 

The Jr. Handler is responsible with screening cargo in compliance with TSA rules and regulations. The Jr. Handler is required to complete a 4–8 weeks minimum team training course and certification prior to mobilization to the assigned location. 

 

RESPONSIBILITIES 

  • Participate in CCSP related training to search cargo and identify explosive threats 
  • Conduct authorized representative duties related to X-Ray, physical search, and explosive trace detection as needed 
  • Perform Handler duties while commanding a trained explosive working dog 
  • Responsible for maintaining training records 
  • Responsible for maintaining training records, care, and maintenance of assigned certified canine. The assigned canine must be permitted to live inside the employee’s residence.  The employee’s residence must be adequate, indoor, and climate-controlled for the canine.  The canine living area at the employee’s residence is subject to reoccurring inspections. 
  • Must maintain all job-related certifications and required security clearances 
  • Must be willing to operate company vehicle (during on-site training) 
  • Other duties as assigned 

QUALIFICATIONS 

  • U.S. Citizenship is required 
  • Must be able to obtain a Known Traveler Number (KTN) within four to six weeks of employment 
  • Must be able to obtain a Security Identification Display Area (SIDA) badge within four to six weeks of employment 
  • Must be able to obtain a Security Threat Assessment (STA) for Airport Badge within four to six weeks of employment 
  • Must have adequate transportation to transport assigned Canine and Crate (inside the vehicle) to/from assigned work location; transportation must have operational climate control 
  • Must be able to pass the applicable Contract Testing and Certifications for the program within four to six weeks of employment; candidate must maintain the certification requirements 
  • Must have a valid driver’s license and a clear driving record for the last three years 
  • Effective oral and written communication skills with all levels of the organization 
  • Strong organizational skills with the ability to manage time and multiple priorities to completion 
  • Problem solving skills with an analytical thought process 
  • Ability to adapt to a rapidly changing environment 

 

WORKING CONDITIONS 

 

Work conditions can vary from a busy training environment to field work, both subject to frequent interruptions. Frequent work outside and in inclement weather conditions is required, including heat, cold, and humidity. May be exposed to fumes or airborne particles, toxic or caustic chemicals and vibration. Work hours will be dictated by the customers agreed upon schedule. Nights, weekends, and holiday hours will be required, and the work schedule will vary. Travel may also be required. 

 

PHYSICAL REQUIREMENTS 

 

Must be able to lift and carry awkward items weighing up to 100 lbs. Requires standing for long periods of time in all weather conditions. Requires intermittent sitting, walking, running, climbing, squatting, stretching, bending, and kneeling. Requires constant use of hands and fingers to feel, handle or operate objects, tools, or controls, and reach with hands and arms. 

K9 Handler

POSITION SUMMARY 

 

The Handler is responsible with screening cargo in compliance with TSA rules and regulations. The Handler is required to complete a 4–8 weeks minimum team training course and certification prior to mobilization to the assigned location. 

 

RESPONSIBILITIES 

  • Participate in CCSP related training to search cargo and identify explosive threats 
  • Conduct authorized representative duties related to X-Ray, physical search, and explosive trace detection as needed 
  • Perform Handler duties while commanding a trained explosive working dog 
  • Handler will be responsible for maintaining training records 
  • Responsible for maintaining training records, care, and maintenance of assigned certified canine. The assigned canine must be permitted to live inside the employee’s residence.  The employee’s residence must be adequate, indoor, and climate-controlled for the canine.  The canine living area at the employee’s residence is subject to reoccurring inspections. 
  • Must maintain all job-related certifications and required security clearances 
  • Must be willing to operate company vehicle (during on-site training) 
  • Other duties as assigned 

QUALIFICATIONS 

  • U.S. Citizenship is required 
  • One to two years of documented experience handling an explosive detection dog in an operational environment 
  • Must be able to obtain a Known Traveler Number (KTN) within four to six weeks of employment 
  • Must be able to obtain a Security Identification Display Area (SIDA) badge within four to six weeks of employment 
  • Must be able to obtain a Security Threat Assessment (STA) for Airport Badge within four to six weeks of employment 
  • Must have adequate transportation to transport assigned Canine and Crate (inside the vehicle) to/from assigned work location; transportation must have operational climate control 
  • Must be able to pass the applicable Contract Testing and Certifications for the program within four to six weeks of employment; candidate must maintain the certification requirements 
  • Must have a valid driver’s license and a clear driving record for the last three years 
  • Effective oral and written communication skills with all levels of the organization 
  • Strong organizational skills with the ability to manage time and multiple priorities to completion 
  • Problem solving skills with an analytical thought process 
  • Ability to adapt to a rapidly changing environment 

 

WORKING CONDITIONS 

 

Work conditions can vary from a busy training environment to field work, both subject to frequent interruptions. Frequent work outside and in inclement weather conditions is required, including heat, cold, and humidity. May be exposed to fumes or airborne particles, toxic or caustic chemicals and vibration. Work hours will be dictated by the customers agreed upon schedule. Nights, weekends, and holiday hours will be required, and the work schedule will vary. Travel may also be required. 

 

PHYSICAL REQUIREMENTS 

 

Must be able to lift and carry awkward items weighing up to 100 lbs. Requires standing for long periods of time in all weather conditions. Requires intermittent sitting, walking, running, climbing, squatting, stretching, bending, and kneeling. Requires constant use of hands and fingers to feel, handle or operate objects, tools, or controls, and reach with hands and arms. 

Telecommunications Mechanic II

POSITION OVERVIEW

 

The Contractor shall provide to the Government telecommunication mechanic support for the Technical Service Desk, which includes coordinating support on new system installations throughout all the regions that the MegaCenters service. Support shall also include, MegaCenter alarm panel programming, diagnostics and continuously ensuring all alarm panels are communicating with the MegaCenter receiver(s) using the correct reporting formats. In addition to the requirements, the Contractor shall provide the Government support that ensures uniformity in the programming parameters throughout the regional inventory as recognized.

 

PAY TRANSPARENCY/COMPENSATION

 

Hourly Rate $31.27

 

 

RESPONSIBILITIES 

  • Building, testing, and maintaining alarms accounts in the alarm system program and the monitoring software.
  • Ability to troubleshoot, diagnose and report deficiencies with alarm systems.
  • Provide instruction on proper operation of alarm and access control systems to end users as required.
  • Monitor panels reporting via phone, internet, and cell to ensure consistent communication and proper receiver functionality.
  • Initiate action on requests from agencies for any updates to the alarm program.
  • Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log in order to eliminate unnecessary service calls.
  • Submit and follow up on service tickets generated by user and agency officials.
  • Coordinate work efforts assigned; to include the data entry, data analyst, onsite technicians, system administrators, network engineers, telecommunications specialists, and telecommunication mechanics requirements. 
  • Engineer and implement solutions and best practices for the TSD to improve customer service, accuracy, and efficiency using the available software and systems.
  • Prepares and maintains records on work performed and materials used.
  • Maintain alarm tracking databases, agency call lists, and panel folders.

 

QUALIFICATIONS 

  • US Citizenship Required
  • Candidates will need to undergo a background check
  • High School diploma or GED.
  • Experience and knowledge of Bosch/Honeywell/DMP panels and programming software
  • Experience with alarm automation software (Bold-Stages)
  • Experience with installing or programming intrusion detection, fire, card access, CCTV, and elevator relay systems
  • Excellent leadership and customer service skills
  • Strong verbal and written communication skills
  • Ability and willingness to work a flexible schedule
  • Technical degree preferred but not required

 

BENEFITS

 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. 

  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach

 

 

WORKING CONDITIONS

  • Business work hours are Monday through Friday, actual shifts during the day to be determined.
  • Federal holidays observed.  

 

PHYSICAL REQUIREMENTS 

  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
  • Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
  • Must meet all physical and psychological standards as required by the contract.

 

Protective Security Officer

POSITION SUMMARY

Staff armed security posts and provide security for the personnel and property of, and visitors to, assigned US Government Property in Philadelphia, PA and the surrounding counties. 

Responsibilities

  •  Protect personnel and property in a professional manner
  • Meet and deal tactfully and politely with general public and visitors
  • Effectively and efficiently screen and process visitors
  • Identify, report, delay or detain persons who violate rules and regulations
  • Conduct internal and external roving foot patrols
  • Some postings require the ability to maintain excellent detection rate on x-ray machine
  • Detect and respond to alarms and emergencies
  • Secure entrances and exits during emergencies
  • Communicate and remain accessible via two-way radio or company-issued cell phone
  • Understand and comply with all requirements defined within company documents to include: Post and General Orders, plans, policies, procedures
  • Observe and report all offenses/incidents
  • Complete all reports and paperwork as required
  • Provide first aid, CPR, and assist during emergencies as necessary
  • Must be able to wear protective body armor as a part of the duty uniform
  • Maintain mandated training requirements in accordance with company guidance
  • Maintain physical fitness, agility requirements, and weapons qualifications
  • Ensure safety requirements compliance and safe work practices
  • Support safety programs
  • Participate in Quality and Process Improvement programs
  • Perform other duties as assigned
  • Regular, in-person attendance is required

 Qualifications

  •  A US Citizen with social security card
  • Must possess a minimum of a High School diploma or equivalent
  • Must be at least 21 years of age
  • Must have a current PA Act 235 Lethal Weapons Training Program Certification
  • A minimum of two years’ armed work experience in one or a combination of the following: (1) armed security guard experience within past five years, (2) relevant military service, or (3) successful completion of a state certified law enforcement education and training or police officer’s standard training course
  • Must meet and maintain medical, physical, and psychological standards as outlined in the contract
  • Meet background screening and U.S. Government suitability requirements
  • Position may require the ability to acquire, and maintain, a security clearance
  • Successful completion of Protective Security Officer Training and certification

BENEFITS 

 

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. 

 

  • Medical, Vision & Dental Insurance 
  • Paid Time-Off Program & Company Paid Holidays 
  • 401(k) Retirement Plan 
  • Insurance: Basic Life & Supplemental Life 
  • Health & Dependent Care Flexible Spending Accounts 
  • Short-Term & Long-Term Disability 
  • Personal Development & Learning Opportunities 
  • On-the-job Training, Skills Development & Certifications 
  • Employee Referral Program 
  • Corporate Sponsored Events & Community Outreach 
  • Health and Welfare Pay

 

Working Conditions

May be subject to outdoor conditions including extreme temperatures and weather. Subject to high noise levels. Subject to hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat or exposure to chemicals.

 

Physical Requirements

Duties require lifting more than 10 pounds, bending twisting, standing and some activities that involve standing for long periods of time, often without breaks. Requires conducting foot patrols and response to alarms in varied weather conditions. 90% of the work will require some sort of physical activity. Heavy work: Exerting up to 200 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Must have visual and audio acuity to operate motor vehicles or heavy equipment, machines such as fire equipment and apparatuses, firearms and clearing barrels. May be required to be fitted for and/or wear a respirator. May be required to climb stairs or ladders and walk-up inclines and on uneven terrain.