Lakewood Archives - Constellis

Telecommunications Mechanic I

POSITION OVERVIEW

The Contractor shall provide to the Government telecommunication mechanic support for the Technical Service Desk, which includes coordinating support on new system installations throughout all the regions that the MegaCenters service. Support shall also include, MegaCenter alarm panel programming, diagnostics and continuously ensuring all alarm panels are communicating with the MegaCenter receiver(s) using the correct reporting formats. In addition to the requirements, the Contractor shall provide the Government support that ensures uniformity in the programming parameters throughout the regional inventory as recognized.

PAY TRANSPARENCY/COMPENSATION

Hourly Rate $33.07

Health and Welfare $4.41

RESPONSIBILITIES

Building, testing, and maintaining alarms accounts in the alarm system program and the monitoring software.
Ability to troubleshoot, diagnose and report deficiencies with alarm systems.
Provide instruction on proper operation of alarm and access control systems to end users as required.
Monitor panels reporting via phone, internet, and cell to ensure consistent communication and proper receiver functionality.
Initiate action on requests from agencies for any updates to the alarm program.
Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log in order to eliminate unnecessary service calls.
Submit and follow up on service tickets generated by user and agency officials.
Coordinate work efforts assigned; to include the data entry, data analyst, onsite technicians, system administrators, network engineers, telecommunications specialists, and telecommunication mechanics requirements.
Engineer and implement solutions and best practices for the TSD to improve customer service, accuracy, and efficiency using the available software and systems.
Prepares and maintains records on work performed and materials used.
Maintain alarm tracking databases, agency call lists, and panel folders.

QUALIFICATIONS

US Citizenship Required
Candidates will need to undergo a background check
High School diploma or GED.
Experience and knowledge of Bosch/Honeywell/DMP panels and programming software
Experience with alarm automation software (Bold-Stages)
Experience with installing or programming intrusion detection, fire, card access, CCTV, and elevator relay systems
Excellent leadership and customer service skills
Strong verbal and written communication skills
Ability and willingness to work a flexible schedule
Technical degree preferred but not required

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

Business work hours are Monday through Friday, actual shifts during the day to be determined.
Federal holidays observed.

PHYSICAL REQUIREMENTS

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
Must meet all physical and psychological standards as required by the contract.

Dispatcher/Alarm Monitor

PAY RATE: $28.78/hr. + $4.41/hr. H&W

POSITION OVERVIEW:

Monitor Federal Protection Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

RESPONSIBILITIES:

Monitor Federal Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:

Communicating audio messages via radio and telephone
Coordinating law enforcement and public safety personnel activities
Transferring public safety information
Answering questions and updating client records

Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
Log all calls in database including required details of each call
Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
Operate multi-channel radio and telephone dispatch equipment
Access Federal, State, and local databases and maintain compliance regulations and procedures
Assist with quality review of events created by fellow dispatchers
Monitor alarms received and keep records based on unique accounts
Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
Monitor in-house closed-circuit television (CCTV) cameras
Perform dispatching duties for other locations in the event of a failure
Assist in the training of dispatcher trainees
Routinely test alarms, communication systems, and other devices

QUALIFICATIONS:

US Citizenship Required
Candidates will need to undergo a background check
Valid drivers license and reliable transportation required
High School diploma or GED.
Ability to work under stress and to respond to emergency communications.
Excellent communication and phone skills.
Ability to handle filing and other administrative duties.
Existing dispatch or use of a multi-system phone system is preferred, but on-the-job training is provided in order to obtain knowledge of how a 24-hour emergency communication center operates; to gain familiarity with public safety functions and concerns; to learn of the public safety communications environment, demands, requirements and related laws, to include regulations and systems.
Computer Skills — Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
Successful completion of Criticall testing is required prior to hire (provided by company)

Working Conditions and Physical Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.
Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures.
Must meet all physical and psychological standards as required by the contract.
Local travel or participation in shift work may be requested.

Data Analyst

Rate of Pay: $17.60 /hr plus additional $4.41 in Health and Welfare

Position Overview

The Data Analyst performs technical efforts including creating and modifying alarm accounts, buildings and contact information with various systems. Their primary purpose is the information management of an alarm monitoring system and the current information system in order to assist with dispatching operations.

RESPONSIBILITIES:

Validate/maintain information for all alarm systems and buildings
Update building profiles with special instructions regarding emergency and non-emergency events to assist dispatching operations
Validate/maintain information on all alarm accounts, to include physical demographics, local responders, government agency contacts, zones, and panel information
Perform quality assurance for all information systems
Maintain all tracking and logging tools providing statistical data
Log operation stats
Assist in providing training to personnel on the operations of each system

QUALIFICATIONS:

US Citizenship
Candidates will be required to undergo a background check
High School diploma or GED.
Computer skills — Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
Proficient in Word, Excel, and data entry
Strong command of the English language

BENEFITS

Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach

WORKING CONDITIONS

Business work hours are Monday through Friday, actual shifts during the day to be determined. Federal holidays observed.

PHYSICAL REQUIRMENTS

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone. Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract.

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